To be eligible for a refund all items must be returned at the buyers expense in the exact same condition they were sent in. Any returns are subject to a 15% restocking fee. You have 5 days after arrival of your order to request a refund.

If you cancel an order prior to ship time we will refund with an 8% restocking fee.

If we send out an incorrect item or a not as described item we will send a full refund after the item is returned to us.

We are not responsible for packages that are stolen after delivery, lost or damaged by the Postal Service.

Risk of loss

Unless otherwise noted, once Avane (the seller) has handed off your order to the carrier (the USPS unless otherwise noted) for delivery, the risk of loss and title of the products purchased passes to you (the buyer).

We highly encourage buyers who are purchasing expensive and/or rare items to either choose either a shipping service which includes insurance (Priority Mail includes $50 worth of insurance and Priority Express includes $100 worth of insurance) or to contact us about putting optional insurance on your order. Insurance is the only means of making the US Postal Service pay for a missing or damaged item. Most items arrive safely so we don't suggest additional insurance on items under $50 but if you opt not to pay for postal insurance there's unfortunately nothing we can do for you if an item is lost, damaged or stolen in transit.

We do not take any returns for any disc based media. Please review all information in regards to the condition of the disc you are buying.