Avane: vintage toys, anime, games & collectibles Policies
We Take Credit Cards (Visa, MasterCard, Discover & American Express) directly and Credit Cards and Bank Transfers via Paypal.com, all Paypal transactions are backed by Paypal's Purchase Protection.
We will take checks and money orders only via special request as that option is often used to abuse our system. If you'd like to pay by mail please email us and we will discuss your options.
We specify a 5 business day handling time on all orders shipped within the US. 10 business days for all items shipped internationally, including APO.
To clarify, it is five week days BEFORE your item will be SHIPPED out, not 5 days before you should get it.
If you need an item shipped sooner than that please ask us prior to making a purchase, we will try to get your item out asap if you need it for a gift or other time sensitive reasons, but you need to tell us this before ordering. Our shipping time fluctuates quite a bit depending on the time of your order, but generally expect it to take at least 2 weeks to arrive unless you've contacted us.
We encourage all buyers to contact us if they have any questions about the predicted ship time prior to purchase.
We ship worldwide but due to differences in international shipping options , we can only ship to a handful of countries via our shopping cart system. We will ship to any country in the world, but some countries we can only ship to using tracked and insured express mail. If your country is not on the list when you go to checkout please contact us we're happy to ship to you!
To reduce waste most of our packaging in recycled and reused.
We are shipping from the United States, State of Minnesota. Shipping Costs are calculated using USPS rate tables dependent on weight and location, we do not set most of them directly so if you're unhappy with shipping cost it's unlikely we can change it. USPS rates keep changing so if you think you're getting charged more than before, you probably are. This will be especially true for international customers, please note these shipping costs are NOT set by us, they are directly from the US postal service. If your shipping costs paid are $5 or more over actual cost we will refund the difference. If you have any questions about predicted ship cost please contact us prior to purchase.
Returns and Refunds:
To be eligible for a refund all items must be returned at the buyers expense in the exact same condition they were sent in. Any returns are subject to a 15% restocking fee.
If you cancel an order within 24 hours we will issue a full refund. If you cancel an order after the initial 24 hours but prior to ship time we will refund with a 5% restocking fee.
If we send out an incorrect item or a not as described item we will send a full refund after the item is returned to us.
We do not take any returns for any disc based media for any reason. Please review all information in regards to the condition of the disc you are buying.
Trust and Safety:
Avane is an officially licensed business in the state of Minnesota.
Our site is certified to be malware and virus free by Google: http://www.google.com/safebrowsing